We should embrace the consumerisation of IT
Over the past few years the growing influence of the generation of ‘digital natives’ has started to impact the way companies use technology. The ‘consumerisation of IT’, as Gartner describes it, is challenging the old established order of centralised development and control.
Whether it’s using instant messaging to communicate with colleagues, suppliers and customers, setting up corporate Wikis to manage internal projects, or trying out advertising concepts on YouTube, the digital natives amongst us are creating a counter-revolution using tools and methods that are often under IT’s radar. It’s not that they’re ever likely to storm the data centre and burn down the servers, but they do have a rebellious tendency to bypass the traditional command and control approach to IT management.
But rather than using baton-wielding IT cops to suppress the insurgency, companies should look to embrace the new ideas and methods born out of Web 2.0.
For example, enhancing productivity through facilitating collaboration has always been a challenging business goal for the IT department. Yet digital natives in their home lives are already part of thriving communities and social networks which are highly efficient channels for sharing and communicating.
Of course it’s not all a one-way street. The proliferation of consumer devices in the workplace and the inherent risk of having unknown assets connecting to the corporate network can create real security breaches. But with the increasing mobilisation of the workforce, the problem of securing moving endpoints needs to be tackled in any case and having a flexible security infrastructure that satisfies both corporate needs and those of gadget junkies will ultimately lead to a better working environment.
So rather than fearing the loss of control which is brought by the consumerisation of IT we should not be afraid to seek out and put the best aspects to work for our businesses.



Consumerisation is a matrix that has crept up on us and effectively has us all. People more and more want what they want, where they want it and how it is provided.
Consumerisation seems an obvious step for most business environments.
We have already seen the effects from instant messaging demands, Skype calling and iTunes in the office. The evolution of business mobile devices has gone from the functional LCD phones, to the full-colour screen, stylised devices with cameras, radios and media players. Case in point, the evolution of the blackberry has no doubt been driven by end user demands. Is an integrated camera, as seen the recent designs, an essential blackberry tool for the corporate worker?
All these new technologies must be supported, as if the IT staff were not busy enough. More importantly, the business network requires defending.
As with AOL IM virus (http://www.computing.co.uk/2145038) a new technology can open the network to further risks.
As Rich Mogull, a research vice president at Gartner said "Although consumer technologies create new risks for the enterprise, eliminating their use is increasingly difficult and impractical".
The next step always seem to be buy in and integrate more counter measures. At what cost of time and effort and not forgetting capital.
The overall result is the network becomes more complex. Firewalls more porus. System interrelations become more and more fragile.
Plus what policies do we implement? Who do we apply them to? Who is going to pull rank to be an exception?!
Wouldn't it be nice not to burden ourselves and our stretched IT resources with any remote access device that connects to the corporate network? Give users freedom to have machines exactly how they want them, and for us not to have to worry!
How much more secure would a network be if no users logged in there?
Posted by: Ron Wilkins | Monday, 18 June 2007 at 09:41 PM